The NIC Configuration appears to Revert back to DHCP
DELL POWEREDGE R710
BROADCOM BCM5709C NETEXTEME II GIG E NDIS VBD CLIENT
April 27, 2010
IN REFERNCE TO THE SUPPORT CALL with DELL
PROBLEM IS NOW RESOLVED
PROBLEM DESCRIBED:
THE USER INTERFACE ON THE NETWORK CARD DOES NOT SHOW THAT WE HAVE ASSIGNED A STATIC IP ADDRESS AND AT SOME POINTS IN TROUBLESHOOTING IT WOULD NOT EVEN PICK UP A NETWORK CARD ADDRESS AND EVEN AT ONE POINT IT HAD TWO IP ADDRESSES ASSIGNED TO THE SAME NETWORK CARD.
PROBLEM RESOLUTION FOUND ON DAY 7 by a Dell representative:
The Issue:
a. A static IP address is set, but the NIC shows “Obtain an IP address automatically.”
b. Running IPConfig /All shows the static IP address.
c. The Registry shows the static configuration under HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{GUID}
What to do:
a. Remove the bad configuration from the Registry.
How to do it:
a. Start à Run à RegEdit
b. Navigate to: HKEY_LOCAL_MACHINE \SYSTEM\CurrentControlSet\Control\Network
c. Delete the Config key
d. Click Yes to delete the key.
e. Open Network Connections
f. Right-Click Local Area Connection
g. Select Properties
h. Click OK
Note: This process rewrites the Config key without requiring a reboot.
i. Reference:
i. http://support.microsoft.com/kb/937056
ii. “The Internet Protocol (TCP/IP) Properties dialog box displays the default IP address settings after you manually configure a static IP address in Windows 2000 Server or in Windows Server 2003”
Note: I also rebooted the machine and it stuck
Note: THIS PROCEDURE DOES NOT REPORT FOR WINDOW SERVER 2008 but it works for WINDOWS SERVER 2008 32 bit
DAY ONE: other things I did to try and correct the problem
TROUBLESHOOTING STEPS:
1>I REMOVED THE DRIVER (REBOOTED) REINSTALLED NEWER DRIVER DELL RECOMMENDED
2>PERFORMED THE STEPS IN THE BELOW PROCEDURES (WITH THE EXCEPTION OF THE MICROSOFT ARTICLE)
THE MICROSOFT ARTIBLE WAS NOT RELAVENT TO WINDOWS 2008 ANYWAYS.
SOME OF THE STEPS IN THE ARTICLE BELOW(STEP 7A,7B) DID NOT APPLY OR I REMOVED THE
B06ND REFERENCES
3>REINSTALLED THE SOFTWARE AGAIN
4>I TRIED A NEW NETWORK CABLE
5>PLUGGED THE SERVER INTO A DIFFERENT SWITCH TOTALLY
6>TRY THE NETWORK CABLE ON ALL 4 ADAPTERS
7>CHANGED THE IP ADDRESS OF THE SERVER FROM 192.9.200.243 TO 192.9.200.239
8>ENSURED OUR IP ADDRESSES IN DHCP WERE CORRECTLY LEASEED AND RESERVED
(REMOVED .243 FROM OUR RESERVATIONS AND REPLACED IT WITH .239)
SO BACK TO SQUARE ONE PLUS .///
BUT ONE BETTER..
****THE SERVER SEEMS TO BE HOLDING THE IP ADDRESS IF WE USE IPCONFIG /ALL
**** I EVEN REBOOTED AND IT SEEMED TO STILL MAINTAIN THE IP ADDRESS
**** HMMM THIS PROBLEM SEEMS VERY SIMILAR TO OUR DESKTOP COMPUTERS
SOMETHING WHICH WAS NOT TRIED
ONE POTENTIAL SOLUTION WOULD BE TO GET A WHOLE BRAND NEW NETWORK CARD AND
DISABLE THESE CARDS.
WHY DO I SUGGEST THIS? ABOUT 2 YEARS AGO, WE BOUGHT A BUNCH OF DELL COMPUTERS
WITH THE BROADCOM CARD. THE KEPT ON DROPPING NETWORK CONNECTIONS (THIS
CARD WAS A ONBOARD CARD). THE ONLY FIX FOR THESE COMPUTERS WAS TOO
PURCHASE A INDIVIDUAL NETWORK CARD WHICH WE PLUGGED INTO THE PCI SLOTS.
THIS IS WHAT EVENTUALLY FIXED THE PROBLEM.
http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/p/19253118/19418040.aspx
http://forums.techarena.in/networking-security/1107128.htm
DAY THREE: other things I did to try and correct the problem
Ok, I did what you asked, with out any resolve. Please open a ticket with both Microsoft and Broadcom. One of them has to
Have information about how to correct this issue. If they need to speak with me directly to try and resolve the issue, please
Forward them my email address and phone number at work(225.282.3295)
Here are some more things I have done:
1>VERIFIED REGISTRY SETTINGS “SEEMED TO BE CORRECT” (SEE ONE OF THE LINKS BELOW)
2>RESET THE TCP/IP SETTINGS (SEE ONE OF THE LINKS BELOW)
VARIOUS SEARCHES I PERFORMED IN YAHOO/GOOGLE/ASK/BING to find a resolution
=====================================================================================================
SERVER 2008 CAN NOT DEFINE STATIC IP ADDRESS KEEPS DEFAULTING TO OBTAIN AND IP ADDRESS AUTOMATICALLY
SERVER 2008 CAN NOT DEFINE STATIC IP ADDRESS
SERVER 2008 CAN NOT VIEW STATIC IP ADDRESS IN TCPIP PROPERTIES
STATIC IP ADDRESS IN TCPIP PROPERTIES LOST
STATIC IP ADDRESS IN TCPIP PROPERTIES LOST POWEREDGE R710
WINDOWS SERVER 2008 TCPIP PROPERTIES LOOSE IP ADDRESS
WINDOWS SERVER 2008 TCP/IP PROPERTIES KEEP CHANGING BACK TO OBTAIN AN IP ADDRESS AUTOMATICALLY
WINDOWS SERVER 2008 TCP/IP DISABLE DHCP IN REGISTRY
"WINDOWS SERVER 2008" TCP/IP PROPERTIES REGISTRY USE THE FOLLOWING IP ADDRESS
"WINDOWS SERVER 2008" STATIC TCP/IP V4 DOES NOT STICK
"WINDOWS SERVER 2008" STATIC IP ADDRESS WILL NOT SAVE IN PROPERTIES
"WINDOWS SERVER 2008" STATIC IP ADDRESS DOES NOT SAVE
"WINDOWS SERVER 2008" INTERNET PROTOCOL V4 PROPERTIES READ ONLY
"WINDOWS SERVER 2008" IP V4 PROPERTIES WILL NOT ALLOW STATIC IP ADDRESS
"WINDOWS SERVER 2008" static ip address will not appear in tcpip properties
WINDOWS SERVER 2008 static ip does not appear on the network connection properties
server 2008 will not show static ip address settings
server 2008 static ip address settings in registry
server 2008 local area connection properties internet protocol version 4 (tcp/ipv4) properties disappear
server 2008 static ip settings will not appear in local area connection properties internet protocol version 4 (tcp/ipv4) properties
windows server 2008 32bit static ip settings will not appear in local area connection properties internet protocol version 4 (tcp/ipv4) properties
Transmission Control Protocol/Internet Protocol (TCP/IP)
windows server 2008 static ip settings do not appear
"windows server 2008 enterprise" static ip settings do not appear
>>>http://www.petri.co.il/configuring-windows-server-2008-networking-settings.htm
>>>http://social.technet.microsoft.com/Forums/en-US/windowsserver2008r2networking/thread/70762c1c-da6d-45b7-b3bf-b7079abf8469
>>>http://www.computing.net/answers/networking/static-tcpip-settings-not-saving/29124.html
>>>http://support.microsoft.com/kb/299357 (reset tcp/ip settings)
>>>http://www.windowsreference.com/networking/dhcp-static-ip-settings-in-windows-registry/ (look at manually adjusting registry settings)